Enterprise resource planning software was originally viewed as the next step beyond the more basic systems of computer-integrated manufacturing and materials requirements planning – programs that provided benefits but were limited in scope.
ERP allows for the top-to-bottom integration of informational flows across an organization, between different departments and remote locations. While some of the most direct benefits of these platforms come from improvements in the warehouse and on the production line, the long-term, company-wide visibility generated by ERP enhances business intelligence and allows companies to make better decisions about their futures. Companies that want to get the most out of their systems need to give equal weight to specific applications like a barcode inventory system as well as large-scale efforts to collect information.
ERP can also provide advantages specific to certain markets or even single companies. This is especially true for businesses that use modular ERP like Microsoft Dynamics NAV, where vendors develop components that target individual needs that may be held across an industry or by a smaller amount of organizations. As Manufacturing Business Technology points out, ERP benefits currently available in the marketplace range from improving customer service to developing automation efforts.
Item tracking and customer responsiveness
Creating a more responsive atmosphere for clients likely isn't the first thing that comes to mind when organizations consider the advantages or ERP, but there are ways that systems in place to improve efficiency also improve customer satisfaction. For example, the better quality control provided by an item tracking module not only helps businesses keep track of overall production and remove defective items at the earliest possible opportunity, it also helps to stop less-than-optimal products from getting into the hands of purchasers. This benefit is just one way that certain ERP modules help improve customer experiences, MS Dynamics World says.
Improving access to information across all of an organization's teams and department also helps companies quickly and accurately address customer issues. Because ERP can process and store information about financial transactions, production and distribution, buyers and employees can both have increased visibility into the process. Businesses can provide updates as items are produced and provide estimated shipping times with a high degree of accuracy, for example.
Learn how to define your ERP strategy by downloading the white paper entitled "ERP in Manufacturing: Defining the ERP Strategy" from the DMS website today.