Mobile technology has found its way into most industries. Ad Age collected studies and surveys from numerous business analysts and reported almost half of business executives say tablets will replace laptops in most offices in the next few years. Sixty-six percent of small business owners use smartphones to conduct transactions and check on customers.
No matter the size, most companies encounter mobile technologies in one way or another. It's not just management and clerical employees: A variety of different business departments use mobile devices.
Sales teams – A company's sales agents communicate with potential clients in a variety of locations. Mobile software can ensure they have access to customer history no matter where the engagements take place.
Forbes shared the results of an International Data Corporation report that predicted tablets and smartphone would be the dominant business computing technology by 2017. Sixty-three percent of enterprise respondents said their sales teams use CRM software on mobile devices to improve customer engagements.
Sales agents can browse consumer history sitting in a potential client's waiting room. While the employee meets with a customer, they can update the company on what the client wants in real-time.
Field Services – Sales teams are not the only members of a company that deal directly with customers. Field agents can use mobile technology to report the progress of service orders or deliveries as they happen.
A mobile data infrastructure connects every aspect of daily operations. Business 2 Community said service agents armed with mobile software feel empowered and invested in overall company success. If a customer has a problem during a service call, the employee can update supervisors immediately. Service workers and delivery drivers are not left out to dry, as they have access to the same information as other company members.
Manufacturing processes – Real-time data collection is essential to manufacturing success because it prevents wasted time and resources. If there is a problem on the production line, managers must know so they can adapt processes and redirect labor and supplies to address it. If there is an increased customer demand, manufacturing teams should redesign schedules to produce the correct number of items for the market.
There are a variety of mobile data tools available to manufacturers. Companies can look for options that are wearable, mounted on vehicles or constantly carried by supervisors.
Warehouse operations – Mobile warehouse inventory management tracks products as they come in from manufacturing or suppliers and distributed out to consumers. Complete supply chain visibility is an afterthought to some businesses, but it is necessary to ensure a company provides customers with quality products and prompt delivery.
Once again, inventory workers have plenty of options. Manufacturing Business Technology said many warehouses already use some form of data collection technology, modern inventory systems should find mobile computing devices that integrate with the current warehouse software. Microsoft Dynamics NAV barcoding provides product tracking capabilities displayed in the company's centralized ERP system.
An integrated system can facilitate communication between sales, field services, manufacturing and inventory. All real-time data is available to every corner of the business. Employees make decisions, schedules and plans with the company's complete success in mind.
Companies that want improved data visibility should download the Warehouse Mobile Data Dynamics NAV Module Data Sheet.