Regardless of whether employees shy away from an enterprise resource planning system immediately following its implementation, or the abandonment slowly takes shape over time, the practice is unacceptable for a number of reasons. For starters, it’s hardly worth investing in a system that isn’t being used – either to its fullest potential or at all.
Yet such ERP resistance is avoidable – and it starts with understanding when and why the fallout happens. There are a multitude of reasons oppositions could occur, but here are five of the most common culprits:
1. The system is too clunky
It’s common for employees to fear change, particularly when it involves an overhaul as significant as an ERP implementation. Nevertheless, the right system will help alleviate the initial sting. However, if the new software solution does not provide an intuitive interface, staff members will inevitably become frustrated and begin to develop their own workarounds outside of the system. This may lead to less efficiency and cohesiveness – and potentially more errors – within your organization.
2. Your staff hasn’t been trained well enough
Employees’ confidence with an ERP solution is quick to waver when training on the system is rushed – so be sure to provide an adequate amount of time for both the initial lesson and resulting questions.
Additionally, a lack of assurance can occur when employees are not trained enough on a particular topic as opposed to the system as a whole. For this reason, it’s imperative to work with your ERP consultant to implement a solid training regime that accounts for an array of topics – particularly those areas that are specific to your business.
Finally, staff members should have access to a manual – or better yet a consultant – following the system’s implementation. Questions will inevitably pop up in the aftermath of a software launch.
3. Management isn’t setting a proper example
Employee drive often relies heavily on the example set by company management. If management changes priorities too quickly and moves on to the next big project after an ERP implementation, other staff members may be prone to move on as well. Similarly, if the management team displays a shortage of enthusiasm for an ERP solution – or worse, a lack of use altogether – employees are likely to do the same.
4. Updates haven’t been made to complementing processes
To make the most of your ERP solution, you’ll need to ensure the system syncs well with internal processes. If this doesn’t take place, a lack of cohesiveness may open up yet another opportunity for employees to create their own workarounds.
5. There’s some deception going on behind-the-scenes
While this is certainly a worst-case scenario, ERP Focus noted there is the possibility an employee’s failure to effectively use a system is an attempt to cover up underlying fraudulent activity. For this reason, it’s vital department heads routinely check up on ERP use and documentation.
To a smaller degree, employees may avoid using an ERP system in order to hide inadequate skills or work habits – again, regular system evaluations will provide the chance to correct these shortcomings.
Obviously, starting with an exceptional software solution is a prerequisite to minimizing ERP abandonment. Microsoft Dynamics NAV Warehouse Barcoding has the ability to put the proper technology in place and could be the key to ending low ERP user adoption for your organization. If you find the aforementioned problems running rampant – or even showing the first signs of manifesting – within your company, it may be time for an evaluation and an upgrade of your ERP system.
Companies interested in learning more about ERP systems can click to download the “Keeping the Physical World and the Virtual World in Sync” white paper.