One of the most important aspects of ERP integration is training the employees in actually using the software in daily operations. The benefits of a new ERP solution, even one as effective for small-to-midsized businesses as Microsoft Dynamics NAV, can only be realized if the workers on the floor know how to actually use the software. The same goes with any additional modules that are implemented into the system, such as timekeeping software for manufacturers or automatic data capture. But training can be tedious and drag on productivity as well. Still, being able to incorporate a strong and relevant training program will make the transition process far more effective and business unhampered at launch.
Options among trainers and trainees
The main reason to properly train employees is so that efficiencies are maintained, according to design blog Line Shape Space. Even if the new implementation is an upgrade from Navison, new configurations may mean that employees won’t be as familiar with the software as they think they are. That can pull down their productivity and slow down the rate in which orders are received and processed. In addition, the cost of implementation will be overshadowed by the amount of money spent fixing errors either in sending out the wrong order or losing track of a crucial component. Over time, these errors add up to lost sales because customers will only tolerate mistakes for so long.
In order to address these, a proper training solution must be put in place. But it has to be done in a way so as to not greatly impact the work environment and overall production. Business2Community suggests that giving your employees options in training can be a great help to them. This because not every worker learns at the same pace and style as everyone else and is not guaranteed to learn all the materials necessary to complete the training effectively. Having variety helps, such as offering online courses, training manuals they can read on their own time. Working in courses at times where they won’t hamper with work can be useful as well.
Repetition and feedback loops
Something to consider when developing training mechanisms is getting important points about the ERP implementation instilled into employees’ heads, as EC&M Magazine suggests. Repetition through the use of images and slogans on signs and posters can help them understand the purpose of this integration better and work to understand the core components of the ERP software that particularly matter to them. More importantly, it saves a little time and money from having to drill those points home in the training courses.
However, conversation on important matters isn’t a one-way street. Critical to the success of employee training is a feedback mechanism that allows people to communicate their issues and concerns with management and the training team. By utilizing this mechanism, companies are able to figure out where the implementation process is working best and where there are challenges overall. Meanwhile, workers feel like they are contributing something meaningful to the integration and are more committed to getting the new software to work smoothly.
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