When the time comes to implement a new ERP solution, businesses have to make sure that they’re integrating a system that works for everyone. The full benefits of a Dynamics NAV solution aren’t realized if only management is properly trained on the system. This is especially the case with manufacturers, since the bulk of people using the actual software are on the factory floor instead of the office, and are the ones that will make the most of components such as warehouse management software. Training these employees are a critical part of the transition process, and businesses should know how to fit this within the work environment.
Deciding who trains who
The first step in any training process is choosing the people who will train the staff in completing the ERP implementation. Training Magazine notes that there are several directions this can go. One example is a “train-the-trainer and cascade” approach, where the project team or super users that have experience with the software train other employees either directly or through in-house training teams, who then train other employees as well. This is particularly useful if a company has limited resources to implement the software, though it requires a lot of advance planning such as finding the super users who can both understand the software and communicate that expertise to other workers.
Another direction that can be taken in training is following the training provided by the software vendor. That can be effective in optimal results for business, since the ERP vendor will be sending professionals that know the key components of the solution, according to Street Guide. However, if a business decides to heavily customize a solution, this may greatly hamper the vendor’s training team, since they may not know about specific third-party modules that have been added to the core solution.
A third path that companies can take involves the use of third-party consultancy groups and ERP developers such as those that make independent modules. These professionals can work closely with the ERP implementation team to address any concerns that involve custom implementations, especially if they involve non-first party modules. They can also develop courses with the help of stakeholders such as factory floor employees that address specific issues such as language barriers, different skill levels and the roles that workers are expected to fulfill with the software. A combination of this and other processes can also optimize results, depending on the needs of the business.
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